Creatovators CIC (“CREATOVATORS®” or “we”, “our” or “us”) is committed to protecting the security and privacy of all personal information or data collected from you. We therefore conduct our business in compliance with applicable laws on data privacy protection and data security. This privacy statement tells you what to expect when we collect and process your personal information.
We try to meet the highest standards when processing your personal information. The data controller who is responsible for how we handle your personal information is Creatovators CIC (Company Number SC393774) and having its registered office at 13 Drumbeg Terrace, Milngavie G62 7RH. Any queries you have in relation to the same should be directed to firstname.lastname@example.org.
Information We May Collect from You
We may ask you to provide certain information about you or your child when you use our website or our other social media platforms, contact us about the services and activities we provide whether or not contact is by email, in writing, through applications or platforms that we use including social media platforms, by telephone/SMS or face to face. You will know when we are collecting information intended to be kept for future use via our website because the web page will contain a link to this privacy statement. The information collected may include:
- Details in relation to your identity such as your name, occupation and job title where you use our services or participate in any training or workshops we run
- Contact details for communicating with you or responding to communications from you including your postal/e-mail addressand phone number or your social media identity when you are communicating with us through social media platforms
- Transaction details about services you specifically requestfrom us
- Financial details in relation to any services bought from us including addresses for invoices and card payment details
- Additional specific information about your child where that child is the recipient or a participant in our services
- Information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters including your preferences for receiving marketing information from us
- Profile details from documents you complete on-line such as your user name and password, preferences, interests and your transaction history
- details of your visits to our website including but not limited to traffic data, location data,
weblogs and other communication data and the resources that you access or use and details of the technology or devices you use to access our resources.
Additional specific information about children may include name, gender, place and date of birth, physical and mental condition, dietary requirements, languages spoken, photographs and videos and general information about your child and family that assists us in providing individualised learning and care to children.
We will generally not collect sensitive data from you via our website. Sensitive data is personal information which includes your racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic or biometric data, or information concerning your health or mental wellbeing or sexual orientation. Much of the additional specific information referred to in the previous paragraph will be sensitive data. Where we do require to process such sensitive data to provide services to you we will notify you in advance and will request your express consent in writing to process such sensitive data.
If you do not wish us to collect any of the personal information stated above, you should discuss this with us. We can explain the reasons for collection and discuss the consequences of not providing the information or of providing partial or incomplete information and the effect this may have on our ability to provide our services.
Uses Made of Your Information
We are subject to the General Data Protection Regulation and the Data Protection Act 2018 as both are amended by the EU (Withdrawal) Act 2018 and the Data Protection, Privacy & Electronic (Amendments etc) (EU Exit) Regulations 2019 (said amendments being referred to as “UK GDPR”) and any amendments to either the GDPR or UK GDPR from time to time (both of which together with any further amendments from time to time are collectively hereafter called “the Data Protection Laws”).By law we can only process your information if we can demonstrate the lawful grounds we have for doing so. Currently there are six potential lawful grounds for processing personal information, namely
- we have your consent;
- it is necessary for performance of a contract to which you are a party or to take steps at your request prior to entering into such contract;
- it is necessary for our compliance with a legal obligation;
- it is in the public interest;
- it is necessary to protect your vital interests; or
- that it is in our legitimate interest to do so but only where that interest does not override your interests or your fundamental rights and freedom.
If none of these grounds apply or ceases to apply we must cease processing your personal information immediately.
We may use personal information held about you in the following ways: –
|Activity or purpose of processing||Type of Data processed||What is our Legal Ground for doing this?|
|Registering you as a client or your child as a service user||Your identity and contact details|
Performance of a contract
|Maintaining our relationship with you||Your identity and contact and profile details|
Performance of contract
Legitimate Interest i.e. to keep our records updated and identifying how you use our services
|Ensuring that content from our website is relevant to you and is presented in the most effective manner for you||Your identity, contact, profile and technical details||Legitimate Interest i.e. to review the services we supply to you and to inform our overall marketing strategy|
|Processing or delivering our services||Your identity, contact, financial and transaction details|
Performance of a contract
|Payment for Services||Your identity, contact, financial and transaction details||Performance of a contract|
|Administration of our website and business (including webhosting and support)||Your identity, contact and technical data|
Legitimate interest i.e. running business, ensuring security and performance of the website, admin and support, monitoring for viruses or malicious software
|To make suggestions that may be of interest to you such as forthcoming activity days whether by newsletter, email or otherwise||Your identity, contact, profile and technical data||Legitimate interests i.e. to develop our services|
|To establish, exercise or defend any complaints made by or against you or any claims or litigation processes raised by either of us including debt recovery or enforcing our terms of business||Your identity, contact, financial and transaction details|
Performance of a contract
Legitimate interest ie to ensure payment for services
We will only retain your personal information for as long as is necessary in line with the purposes for which it was originally requested or collected or where we are required to do so for some legal or reporting purpose.
In working out how long we retain personal data we look the type of personal data involved, the purpose of processing, how sensitive or confidential the data is and at legal and commercial considerations including any legal obligations we have. By way of example by law we are required to keep accounting records for six years after end of the year in which the last transaction occurred. This means that we will be required to keep some basic service user details for that purpose even although our relationship with you may be at an end. However, it should be noted that the requirement is basic service user details and therefore it is not legitimate to also keep information such as your preferences for that period of time.
If you have any questions relating to either retention periods or more require more detail on the purposes of processing or the specific reason or legal grounds, we are relying on for that processing then please contact us for additional information.
Sharing Your Information
We will not sell the personal information that we collect from you and will only use it for the purposes set out in this privacy statement. We may share your personal information with the following parties: –
- Service providers who provide us with IT and administration services such as our IT Support and back up provider and webhosting company;
- HMRC and other regulatory authorities who require reporting of our activities by law; and
- Professional advisers such as our lawyers, accountants, bankers and insurers;
- Third parties to whom we sell, transfer or merge our business or any part of it;
In relation to service providers you should note that
All third parties with whom we share your data are required to protect your personal data, treat it confidentially and to process it in accordance with the law. Where we use third parties we will take all reasonable steps to ensure that: –
- they have adequate technical and other measures in place to ensure the security of your personal information;
- that they only use it for specified purposes;
- That any employees or contractors who have access to the information are adequately trained and deal with it on a need to know basis only;
- and that they act only in accordance with our instructions.
IP Addresses and Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
Some websites use “cookies” which are text only strings of information that the website you are visiting transfers to the cookie file of the browser on your computer. The purpose is to identify users and to enhance the user’s experience by customising web pages. A cookie will usually contain the name of the domain from which the cookie has come, an expiry date for the cookie, and a value which is usually a randomly generated unique number.
We may provide you with information on activities such as outings and/or new services that we may provide. This is regarded as marketing activity. We will only market to you where you have: –
- specifically requested marketing information from us; or
- Previously acquired similar services/goods from us; or
- Consented by way of ticking a box or opting in to receiving marketing from us.
If you have opted out of marketing, we will not send you any future marketing without your consent.
Each time we market to you we will always give you the right to opt out of any future marketing but we would like to point out that you have the right at any time to ask us not to market to you at any time by emailing us at email@example.com rather than waiting on a specific opt out.
Security of Personal Data
We take information security very seriously. Your information and records will be stored securely to ensure privacy of your personal data. We take all reasonable steps to ensure that there are technical and organisational measures of security in place to protect your personal data from unauthorised access to or disclosure of it, and against loss or accidental damage or unauthorised alteration of it. Staff handling your personal data are also adequately trained in relation to the legal requirements for handling personal data. These include robust procedures for dealing with breaches including incident reporting and notifying the Information Commissioner, and where appropriate you, of any breaches, the consequences of the same and the remedial action taken.
Where possible the information you provide us with will be held within the European Economic Area (“EEA”) or within the UK.
Countries outside of the UK do not always have similar levels of protection for personal data as those inside the UK. The law provides that transfers of personal data outside of the UK is only permitted where that country has adequate safeguards in place for the protection of personal data. Some types of processing may use cloud solutions which can mean information may sometimes be held on servers which are located outside of the UK or may use processors who are based overseas.
Where we use cloud-based services or third-party providers of such services and in either or both circumstances the data is processed outside of the UK that will be regarded as an overseas transfer. Before instigating an overseas transfer, we will ensure that the recipient country and/or processor has security standards at least equivalent to those of UK GDPR and in particular one of the following permitted safeguards applies: –
- The country in question is deemed to have adequate safeguards in place as determined by the UK Regulatory Authorities (which is the case in respect of transfers to countries within the EEA); or
- There is a contract or code of conduct in place which has been approved by the UK Regulator which gives your personal information the same protection it would have had if it was retained within the UK; or
- If the overseas transfer is to the United States, then we may only use US Providers that are part of a UK Regulator approved framework which obliges them to give your personal information the same degree of protection it would have had if it were retained within the UK and therefore has adequate safeguards.
If none of these safeguards exist, then we may seek your explicit consent for an overseas transfer. In line with your rights as an individual you are free to withdraw this consent at any time.
You have rights as an individual which you can exercise in relation to the information we hold about you. These rights are:
- the right to restrict processing of your personal data;
- the right to rectification or correction of your personal data;
- the right to object to processing of your personal data;
- the right of erasure of personal data (also referred to the right to be forgotten);
- the right not to be subject to a decision based solely on automated processing or profiling;
- the right to transfer your personal data (also referred to as the right of portability)
- the right to withdraw your consent to processing your personal data; and
- the right of access to your personal data.
Additional information about these rights can be found on the Information Commissioner’s website at www.ico.org.uk/for-organisation/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
If you have provided consent and we are relying on that as the legal ground of processing your personal information and wish to exercise your right to withdraw that consent you can do so at any time by contacting us at firstname.lastname@example.org.
Access to Personal Information
We try to be as open as we can in giving people access to their personal information. You can make a subject access request at any time about the personal information we process about you. Any request requires to be in writing and is not subject to any charges or fees. If we do hold any personal information about you, we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it has or will be disclosed to;
- the source of the information (if not you);
- where possible, the period for which it will be stored; and
- let you have a copy of the information in an intelligible form
We will respond to a subject access request within 30 days. On occasion we may need additional information from you to determine your identity or help us find the information more quickly. Where the information you have requested is complex we may take longer than this but shall keep you advised as to progress should this be the case.
If you believe that any information we hold about you is incorrect or incomplete you should email us at email@example.com. Any information which is found to be incorrect will be corrected as soon as possible.
We would prefer to resolve any issues or concerns you may have direct with you. If you feel you are unable to resolve matters by contacting us direct or are you are unhappy or dissatisfied with how we collect or process your personal information you have the right to complain about it to the Information Commissioner who is the statutory body which overseas data protection law. They can be contacted through www.ico.org.uk/concerns.
Questions, comments and requests regarding this privacy statement are welcomed and should be addressed to firstname.lastname@example.org.
Changes to this Privacy Statement
We keep our privacy notice under regular review. This privacy notice was last updated in March 2022.